Terms of service

Overview

This website is operated by Essential Medical Supplies. Throughout the site, the terms “we”, “us” and “our” refer to Essential Medical Supplies. By visiting our site or purchasing from us, you agree to these Terms of Service and the policies referenced here.

Online store terms

You must be the age of majority in your province or territory to use this site or place an order. You may not use our products or services for an unlawful purpose, violate applicable laws, interfere with the security or operation of the site, transmit malicious code, scrape or misuse site content, or infringe the rights of others.

Product information

We aim to present product descriptions, images, availability and pricing accurately, but errors may occur and colours or packaging may differ. We may correct errors, update information, limit quantities, discontinue products, or cancel an order when information is inaccurate. Product information on this site is general information and is not a substitute for advice from a qualified healthcare professional. Customers are responsible for confirming that a product is appropriate for their intended use.

Orders, billing and accounts

You agree to provide current, complete and accurate purchase, billing and account information. We may refuse, limit or cancel an order, including orders that appear fraudulent, unauthorized, intended for resale contrary to an agreement, or affected by a pricing or inventory error. If we change or cancel an order, we may attempt to notify you using the contact information supplied with the order.

Shipping, returns and refunds

Shipping options, charges and estimated delivery details are presented during the order process where available. Delivery estimates are not guarantees. Returns, damaged items, exchanges and refunds are governed by our Return and Refund Policy. Contact us before sending any item back.

Intellectual property

The site and its content, including text, graphics, branding, photographs and layout, are owned by or licensed to Essential Medical Supplies and may not be copied, reproduced, sold or exploited without written permission, except as permitted by law.

Third-party services and links

Our store is hosted by Shopify, and portions of the service may depend on third-party providers. Third-party links are provided for convenience. We are not responsible for third-party websites, content, products or services, and their own terms and privacy practices apply.

Privacy

Personal information is handled according to our Privacy Policy. By using the site, you acknowledge that information may be processed by Shopify and other service providers required to operate the store and fulfill orders.

Disclaimer and limitation of liability

To the fullest extent permitted by applicable law, the site and services are provided on an “as available” basis. We do not guarantee uninterrupted or error-free access. Essential Medical Supplies and its service providers will not be liable for indirect, incidental, special, punitive or consequential damages arising from use of the site or products purchased through it. Nothing in these terms excludes rights, remedies, guarantees or liabilities that cannot lawfully be excluded under applicable consumer-protection law.

Indemnification

You agree to indemnify and hold harmless Essential Medical Supplies and its service providers from third-party claims arising from your unlawful use of the site, your breach of these terms, or your infringement of another person’s rights.

Severability and waiver

If any provision is found unenforceable, the remaining provisions continue in effect. A failure to enforce a provision is not a waiver of that provision.

Governing law

These terms are governed by the laws of the Province of Newfoundland and Labrador and the federal laws of Canada applicable there, without limiting any mandatory consumer rights that apply in your province or territory.

Changes to these terms

We may update these terms by posting a revised version on this page. Material changes will take effect as required by applicable law. Continued use of the site after an update constitutes acceptance of the revised terms where permitted by law.

Contact information

Essential Medical Supplies
323 Hamilton Ave
St. John’s, Newfoundland and Labrador, Canada
Email: cs@essentialmedical.ca
Phone: 709-722-6532